Agent support

A person answers.

Email or chat. We reply within one business day, and faster for anything affecting a live booking. Setup calls for agent-network accounts are scheduled at approval.

Amal

Onboarding and agent support

Amal runs verification, setup calls, and support. If you email contact@travelvaulthq.com or reply to an outreach email, it's Amal who answers.

  • Emailcontact@travelvaulthq.com
  • ChatInside the platform, once you have an account.
  • Response timeWithin one business day. Live-booking issues are handled first.
  • Setup call20 minutes, agent-network accounts, scheduled when your application is approved.
Faster answers

What to include in a support email.

One email with the details below is usually enough for us to act without a follow-up question.

  • Confirmation number for anything about an existing booking
  • Hotel name, check-in date, and traveler name as they appear on the booking
  • What you expected and what happened, with a screenshot if it's a platform issue
  • Deadline, if the client is waiting or a free-cancellation date is close

Before you write

Applying and verification

Who can apply, what counts as proof, how long it takes.

Book now, pay later

The rules, the limits, and a worked example with dates.

Cancellations and refunds

What happens when a client cancels, and what can't be changed.